Explore how to identify workplace conflict & displeasure and tips to curb it before further escalation to maintain cordial relations with colleagues and stakeholders

In this course, learn how to:

• Identify the cause of conflict to ensure fast intervention and management of the conflict.
• Select optimal conflict management strategies for different situations
• Understand the negotiation process and engage in efficient conflict resolution

This course is suitable for anyone who wants to hone their negotiation and conflict management to foster better relationships & communications with their colleagues or stakeholders.