This 60-credit unit course deepens knowledge & skillset to equip learners with advanced role in outpatient administrative function. Utilizing simulated scenarios, moderated by doctors, nurses and senior clinic administrators, the Learners learn to undertake advanced admin support services dealing with but not limiting to invoicing, payment with healthcare subsidy & insurance claim beyond the basic routines.

Objectives
This course aims to deepen knowledge and skillset expected of a senior Clinic Assistant to enable the advanced admin support roles beyond the basic clinic admin routines.

Duration
45 hours

Mode of Delivery
Synchronous Hybrid

Graduation Criteria
Attendance > 75%
Assessment = Pass

Assessment
Continuous Assessment
Didactic
Practical
Oral

Certification Awarded
Certificate of Competence

• Roles & Responsibilities of Healthcare Workers in Current Healthcare Landscape
• Workplace Safety, Health & Ergonomy
• Infection Control & Prevention
• Healthcare Ethical Considerations & Personal Data Protection Practices
• Basic & Advanced Communication Skills
• Prelim & Advanced Conflict Management in Healthcare
• Basic & Advanced Medical Knowledge & Terminology
• Basic & Advanced Clinic Admin Protocol & Management
• CPF Mediclaim & Insurance claim
• Principle & Practice in Inventorization

Learners can look forward to working with understanding of perspectives of a Senior Clinic Assistant, Patient Service Associate and Patient Service Assistant, be it at GP Clinics, Specialist Clinics, Polyclinics, Hospitals Outpatient Clinics, Day Care Centers as well as Nursing Homes. This course enables the readiness of learners to transit into a Senior Clinic Assistant and Senior Patient Associate/Assistant.

For Career Advancement & Progression, learners can consider taking our Clinic Admin Managerial Course to upskill, preparing for a senior or managing role and advancing the career path.

Entry Requirements
Minimum O level or N level certificate

Singapore $2,400.00

(before prevailing GST)

Admin fee : Singapore $30.00

(before prevailing GST)

Courtesy of e2i
– Professional Development Program (PDP)
[Grant ID 02629497; 201222-221221; T&Cs Apply]
– Career Conversion Program (CCP)
[Grant ID 11186072; 240221-250219; T&Cs Apply]

Courtesy of NTUC
– Union Training Assistance Program (UTAP)
Courtesy of SkillsFuture
– SkillFuture Credits (SFC)
[TGS-2021004815; 210126-270331; T&Cs Apply]

The above-mentioned information is subjected to change with prevailing regulations.

Please call ML’ve hotline for support and clarification.