Learn to identify sources of conflict & distress in healthcare settings, and understand their impact on teamwork & patient care.

Learn practical approaches to identify, intervene, and manage workplace conflicts and complaints using effective communication and dispute resolution techniques.

Learn practical skills and approaches to identify, manage, and resolve team conflicts, fostering positive workplace relationships and effective collaboration.

Learn the principles of service recovery & to implement effective strategies to resolve issues, restore customer confidence & rebuild trust.

Learn practical technics to identify, manage & resolve workplace conflicts professionally while ensuring patient safety & quality of care.