This 40-credit unit course prepares learners with the basic skills & knowledge needed to render routine outpatient administrative support. Utilizing simulated scenarios, moderated by doctors, nurses and senior clinic administrators, the Learners learn to undertake registration, scheduling/re-scheduling of appointment as well as other basic patient support.

Objectives
This course aims to provide the learners foundational knowledge & skills expected of a junior Clinic Assistant to enable competence in the outpatient general administrative support.

Duration
30 hours.

Mode of Delivery
Synchronous Hybrid

Graduation Criteria
Attendance > 75%
Assessment = Pass

Assessment
Continuous Assessment
Didactic
Practical

Certification Awarded
Certificate of Competence

• Roles & Responsibilities of Healthcare Workers in Current Healthcare Landscape
• Workplace Safety, Health & Ergonomy
• Infection Control & Prevention
• Healthcare Ethical Considerations & Personal Data Protection Practices
• Basic Communication Skills & Prelim Conflict Management in Healthcare
• Basic Medical Knowledge & Terminology
• Basic Clinic Admin Protocol & Management, from appointment to discharge

Learners can look forward to working as Clinic Assistant, Patient Service Associate and Patient Service Assistant. Their workplaces include but are not limited to GP Clinics, Specialist Clinics, Polyclinics, Hospitals Outpatient Clinics, Day Care Centers as well as Nursing Homes.

For Career Advancement & Progression, learners can consider taking our Clinic Admin Advanced or Clinic Admin Managerial Course to upskill, preparing for a more senior role and advancing the career path.

Entry Requirements
Minimum O or N level certificate.

Singapore $1,600.00

(before prevailing GST)

Admin fee : Singapore $30.00

(before prevailing GST)

Courtesy of e2i
– Professional Development Program (PDP)
[Grant ID 02629497; 201222-221221; T&Cs Apply]

Courtesy of NTUC
– Union Training Assistance Program (UTAP)
Courtesy of SkillsFuture
– SkillFuture Credits (SFC)
[TGS-2021004814; 210126-270331; T&Cs Apply]

The above-mentioned information is subjected to change with prevailing regulations.

Please call ML’ve hotline for support and clarification.